FAQ & Site Info

ClockCraftsHomeDecor ships all orders from Ukraine.

Yes, of course, your information is secure with us. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and serve you better with pertinent information, such as order confirmations and order status updates. The required information includes your name, shipping address, contact number, e-mail address, and payment information.

ClockCraftsHomeDecor accepts PayPal.

In principle, all sales are final. Regardless of whatever reasons you may have, I do not accept any request for the return of your purchased item. As a normal practice, I do not accept refunds or exchanges, or returns unless the product has a genuine manufacturing defect. If the product you bought is unfortunately found to be of genuine manufacturing defect upon delivery, you are required to inform the seller of this problem within 48 hours and then return the defective item within 7 days from the date of delivery, failing which your request for exchange or refund will NOT be accepted, regardless of whatever reasons you may have. Refund will be accepted only for the defective item in case there is no stock of the item in question available. As regards any special return request, the product(s) must be returned in original good condition including original packaging as it is received. Buyers are responsible for return shipping costs. After having received the returned item from you, I shall make an exchange or issue a refund to you accordingly. As a normal practice, the whole process takes about a week to complete. In the event of any disputes, the final decision lies with us.

If you require to change the purchased product, kindly email us at: [email protected] and our customer care representative will assist you accordingly.

The tracking information will be provided once the shipping carrier has picked up your package and scanned it into their system. Once the shipping carrier has scanned the package, the tracking status will show an origin scan or certainly similar. Your package should then be delivered within the shipping time frame you selected. If there is no tracking information available, you may check back later in the evening or the following business day. If it has been more than 3 business days, you are welcome to contact us via email at [email protected] and we will get back to you within 24 hours. Please do not forget to mention your order ID.

You simply input the product keywords or title or category of the desired product in the SEARCH space provided and then click the SEARCH icon. Underlined ADVANCED SEARCH icon is also available right behind the SEARCH icon.

If the item is in a state of "On Hold", it means that the item is out of stock for the time being. As soon as we restock it, the "On Hold" status of the item will disappear automatically.

I ship my products to the United States, the United Kingdom, Australia, and those countries indicated in my listing. FREE SHIPPING is offered as clearly indicated in my listing. As regards delivery speed, please refer to "SHIPPING INSTRUCTIONS" under a page of my Terms or simply ask me by email. Please note that in line with PayPal policy, I ONLY SHIP THE WINNING AUCTION(S) TO THE BUYER'S SHIPPING ADDRESS INDICATED IN MY PayPal ACCOUNT. In case of non-delivery due to one of the following reasons, the buyer is fully held responsible for shipping and handling incurred for re-postage of the item(s) in question: 1. Buyer's incorrect or incomplete shipping address 2. Unknown addressee, 3. Buyer's oversight in collecting the parcel at his/her local post office concerned before the collection deadline, 4. Buyer is unwilling to pay for customs duties (if any) imposed by the local customs office, and 5. Any mistake made by the buyer's local post office or customs office is totally beyond the seller's control.

As a normal practice, I will declare your parcel as a GIFT at a reasonable total value without any formal statement attached if sent by international airmail. This is done to help you lower your risk of being charged with customs duties or taxes by your local customs office. Please note that import duties, taxes, and charges are not included in the item price or shipping cost (if any). These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before buying or bidding.